Frequently Asked Questions
Q: What do I need to set up my shipment?
• Year, Make & Model of the vehicle
• Vehicle Color
• Vehicle VIN Number
• License Plate Number (If available)
Q: How long will it take to ship my car?
Transit times vary depending on the origin and destination of your shipment can take between 10 to 21 days
Q: Can I track the progress of my shipment online?
Yes. Online tracking is available to you 24 hours a day and is updated in real-time. Upon scheduling your shipment, you will receive a unique booking number that will allow you to track the status of your shipment online anytime.
Q: Can I have anything inside my vehicle when shipping?
No. The vehicle must be clean and free of any items that does not pertain to the vehicle.
Q: How do I pay for my shipment?
We accept Visa, Master Card, American Express, Discover, (a convienience fee of 5%) will be added to the total cost if you choose this option. Money orders, & certified checks are accepted. Payment must be made in full prior to the pick up of your vehicle. We do not accepts personal checkes unless they are certified.
Q: Are there size restrictions on shipping my vehicle?
The rates provided apply to a standard size vehicle. A standard size vehicle is defined as any passenger automobile not exceeding 21'6" length x 7' width x 6'5 height. If your vehicle is larger than the standard dimensions, please contact us to receive a rate for your transportation.
Q: How much gas can I have in my vehicle?
Less than 1/4 tank - no exceptions. This is a coast guard regulation (#176.905). Please note, we do not offer a ship-phoning service.
Q: What is required on the date of my shipment?
• Copy of booking
• Set of keys
• Picture ID
Q: How can I book my shipment?
For your convenience, you can book your shipment securely online anytime.